How can we help?

GoodWhen support

If something is getting between your group and a good time, we’d like to fix it.

Contact support

Email us at support@stratitsolutions.com. To help us investigate, include the email address on your GoodWhen account, your device type, what you expected to happen, and what happened instead. Please do not send passwords, verification codes, or payment-card details.

I’m not receiving notifications

1. Open GoodWhen and go to You → Settings.
2. Confirm the notifications you want are enabled.
3. Check that notifications are allowed for GoodWhen in your phone’s system settings.
4. If the issue continues, contact support with your device model and operating-system version.

An invitation or group is missing

Make sure you signed in with the same email address that received the invitation. Ask the organizer to confirm the address and resend the invite. If the group still does not appear, contact support and include the group name and organizer’s name.

Managing a subscription

GoodWhen subscriptions are managed by the store where you purchased them. You can view, cancel, or change a subscription in your Apple App Store or Google Play subscription settings. Uninstalling GoodWhen or deleting your account does not automatically cancel an active store subscription.

Deleting your account

In GoodWhen, go to You → Delete account and follow the confirmation steps. If you cannot access the app, use our web deletion request. Learn what happens to shared group history on that page.

Reporting a safety concern

Open the member, group, or plan safety controls in GoodWhen and choose Report. Reports are confidential and include a limited snapshot for StratIT’s review. You can also review the Community Standards or email support@stratitsolutions.com.

Privacy and terms

Read our Privacy Policy, Terms of Use, and Community Standards.